FAQ's


What is a free-standing emergency room?
How is Preferred Emergency different from an urgent care center?
How is Preferred Emergency Room different from a hospital-based emergency room?
What insurance plans does Preferred Emergency Room accept?


Q: What is a free-standing emergency room?
A: Freestanding emergency rooms serve the public by helping to ease overcrowding at hospital-based emergency departments and meet medical emergency needs. Many people think a freestanding ER is more similar to a 24-hour clinic than a hospital-based emergency room. Through new laws, the State of Texas is helping to change that misconception and make freestanding EDs clearer. The Texas Health and Safety Code require all freestanding emergency rooms to be licensed by the Department of State Health Services. Licensed centers are the only freestanding facilities not owned or operated by a hospital that can advertise services using terms such as "emergency" or "ER." Therefore, a 24-hour clinic currently cannot use signage advertising emergency care unless that facility is licensed by the state as a freestanding ER.

Q: How is Preferred Emergency different from an urgent care center?
A: What we offer at Preferred Emergency Room that sets us apart from urgent care facilities is our ability to treat ALL emergency care needs and medical conditions such as heart attacks, abdominal pain, head injuries, sports injuries, cuts requiring sutures and other treatments unavailable at urgent care facilities. Patients are guaranteed to be seen by a board certified doctor, unlike urgent care centers which often use nurse practitioners and physician assistants. We are open 24 hours a day, 7 days a week, which also differentiates us from urgent care facilities as most have limited hours.

Q: How is Preferred Emergency Room different from a hospital-based emergency room?
A: Here at Preferred Emergency Room, we deliver the same quality of treatment received at traditional hospital-based emergency rooms. To make it even better for patients, there is no long wait to endure. Patients will be seen and treated immediately by the medical staff to make sure you get the attention you deserve.

Q: What insurance plans does Preferred Emergency Room accept?
A: Preferred ER accepts all major insurance. We DO NOT accept Medicare, Medicaid and Tricare. We offer medical screening for anyone who comes in regardless of insurance status.